Job Description
Key Responsibilities
" Good understanding about Contact Center Technology(CCT) Concepts
" 7 + years of experience in technical writing of business requirements
" Reviews, analyzes, and evaluates information technology systems operations.
" Determines user needs and requirements and recommends ways to improve systems.
" Serves as primary point of contact between users and engineering/development staff.
" Identifies, documents, reports, and tracks system issues.
" Collaborate with cross-functional teams to understand business needs and translate them into technical requirements.
" Design and optimize CX features in voice and chat applications to enhance user experience.
" Develop detailed documentation and specifications for development and implementation...