Job Description
Interactive Voice Response IVR CX Designer
While professional experience and qualifications are key for this role, make sure to check you have the preferable soft skills before applying if required.
£400-430 per day Inside IR35 | Remote-First (1 day per month onsite) | Telecommunications & Customer Experience
We are supporting a leading UK organisation undergoing a significant transformation of its customer contact experience and are looking for an experienced IVR CX Designer to help redesign and optimise customer journeys across voice and conversational channels.
This role will focus on improving the customer experience within a modern contact centre environment, designing intuitive, efficient and effective IVR journeys that reduce customer effort while increasing containment and resolution rates.
The successful candidate will work closely with product owners, customer experience teams and contact centre stakeholders to analyse existing journeys, identify areas for impr...
While professional experience and qualifications are key for this role, make sure to check you have the preferable soft skills before applying if required.
£400-430 per day Inside IR35 | Remote-First (1 day per month onsite) | Telecommunications & Customer Experience
We are supporting a leading UK organisation undergoing a significant transformation of its customer contact experience and are looking for an experienced IVR CX Designer to help redesign and optimise customer journeys across voice and conversational channels.
This role will focus on improving the customer experience within a modern contact centre environment, designing intuitive, efficient and effective IVR journeys that reduce customer effort while increasing containment and resolution rates.
The successful candidate will work closely with product owners, customer experience teams and contact centre stakeholders to analyse existing journeys, identify areas for impr...