💼 Full-Time Position

Japan - Kiehl's CX Manager (LUXE)

🏢
L'Oréal
📍 Japan, Tokyo, Japan
📍
Location
Japan, Japan
📅
Posted
June 03, 2026
Type
Full-Time
🎯

Full-Time Opportunity: This is a permanent, full-time position with a competitive package and real career growth potential.

Job Description

Key Job Accountabilities 主要職務

You will be responsible for enhancing client engagement and increasing brand desirability, and achieving ambitious business objectives.

- Develop annual Digital & LINE startegy by designing seamless and engaging O+O initiatives in alignment with brand's priorities.

- Supervise official LINE account from strategic planning to execution.

- Manage brand Community Site to implement interactive CX campaigns and communications for nuturing upper tier customers.

- Set clear Objecives / KPIs and regularly monitor and analyze the results. Share and utilize findings/data for further action.

 -Track the EC traffic and sales generated through effective LINE communication.

- Lead CX-related projects, introducing the latest technologies, trends and competitor's benchmark.

 -Budget Management for Digital & LINE

- Asset Management - Creative direction and quality check

 -VIP customer event support<...