Job Description
Position: General Manager (Chinese Speaking – Travel Agency)
Location: Toronto, ON
Job Type: Full-Time
We are seeking an experienced and driven General Manager to lead and grow a well-established, multi-location travel company. This is a leadership role suited for someone who has managed a staffed retail travel agency — not a one-person travel consultancy or influencer-style operation.
You will report directly to the private equity ownership group and be responsible for all aspects of operations, team leadership, customer experience, and expansion across Canada.
Key Responsibilities:
Lead and coach a 10+ person sales and service team, instilling a culture of exceptional customer experience.
Oversee all day-to-day operations and be available to assist with urgent customer issues (can be handled remotely).
Create and implement new processes to address customer pain points and streamline workf...