Job Description
Overview
We are looking for a highly motivated and analytical Jira Administrator that can work in a fast-paced environment. You will be responsible for managing the internal Level 1 Technical Support requests of JWay's client and assign tickets accordingly to approvers and next-level steps which includes configuration, analysis, and review of requests in our client's JIRA Service Management. The extent of your responsibilities may include providing support to JWay's technical support issues as needed.
Responsibilities
- Providing Level 1 Technical Support for Client's Service Desk:
- Triage all requests and assign/endorse to appropriate approvers and next steps
- Queue Management
- Direct support for client employees requests
- Responding to client employee technical support concerns through service desk application.
- Interface with JWay development for any issue and/or task outside the scop...