Job Description
The Role
JIRA Administration
o Administering the new platform and providing training/workshops for JIRA users.
o Configurations of schemes via JIRA.
o Managing and resolving support issues types via JIRA.
o Managing updates on existing documents including the tractability spread sheets to convert in JIRA.
o Acting as the first point of contact for all JIRA escalations.
o Acting as the WTW JIRA contact for all relevant third parties
o Full time support for the Jira software, including some out of hours on-call support
o Proactively monitoring and managing the JIRA project.
o Managing software upgrades and communication with procurement team for maintenance planning
Best Practice
o Creating and designing project admin and ensuring all technical information and documentation is recorded, communicated and fully supported
o Develop and implement process improvements through the Operational Ex...
JIRA Administration
o Administering the new platform and providing training/workshops for JIRA users.
o Configurations of schemes via JIRA.
o Managing and resolving support issues types via JIRA.
o Managing updates on existing documents including the tractability spread sheets to convert in JIRA.
o Acting as the first point of contact for all JIRA escalations.
o Acting as the WTW JIRA contact for all relevant third parties
o Full time support for the Jira software, including some out of hours on-call support
o Proactively monitoring and managing the JIRA project.
o Managing software upgrades and communication with procurement team for maintenance planning
Best Practice
o Creating and designing project admin and ensuring all technical information and documentation is recorded, communicated and fully supported
o Develop and implement process improvements through the Operational Ex...