Job Description
Job Summary
We are looking for a JIRA and Service Now administrator to join our IT team and
support our cloud-based project management and service management platforms. You
will be responsible for configuring, maintaining, and troubleshooting JIRA and Service
Now instances, as well as creating custom workflows, fields, reports, and integrations.
You will also work closely with project managers, developers, and end-users to ensure
that the platforms meet their needs and expectations.
Job Duties
- Manage user accounts, permissions, and roles in JIRA and Service Now
- Create, modify, and optimize projects, workflows, schemes, screens, and fields in JIRA and Service Now
- Develop and maintain integrations between JIRA, Service Now, and other systems using APIs, webhooks, and script runner
- Monitor system performance, security, and availability, and perform regular backups and upgrades
- Provide technical support...