Job Description
Overview
Join Us as a German-Speaking Technical Support Advisor in Barcelona!
Are you passionate about IT support and fluent in German? We are seeking a Technical Support Advisor to deliver top-notch assistance to employees via phone, email, chat, and our self-service portal. You will play a key role in troubleshooting IT issues, supporting system operations, and collaborating with 2nd-level support teams to resolve complex technical matters.
Responsibilities
- Provide 1st-level IT support to client employees, addressing issues through various channels and ensuring timely resolution
- Perform root cause analysis and troubleshoot issues using phone or remote access tools
- Track and categorize IT tickets, prioritize requests, and provide updates using the ITSM system
- Deliver high first-resolution rates by leveraging knowledge databases and collaborating with the clients extended support teams