Junior Call Center Agent

Responsibilities

• Provide exceptional customer service by handling inbound and outbound calls.
• Assist customers with inquiries related to banking operations and services.
• Document customer interactions accurately in the system.
• Resolve customer complaints with a focus on customer satisfaction.
• Collaborate with team members to enhance service delivery.

Requirements

• Educational Qualifications: Bachelor's degree in a relevant field preferred.
• Experience Level: 02 years of experience or no experience required.
• Skills and Competencies: Strong communication skills, both verbal and written.
• Skills and Competencies: Ability to work in a fast-paced environment.
• Qualities and Traits: Customer-oriented mindset with problem-solving abilities.
• Skills and Competencies: Knowledge of bank operations and services is a plus.