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Full-Time Opportunity: This is a permanent, full-time position with a competitive package and real career growth potential.
Job Description
What You'll Be Doing
- Be the first point of contact and create a positive, professional impression for every customer interaction
- Engage with customers across calls, WhatsApp, social media, and email in a friendly and solutions‑driven manner
- Provide clear, accurate, and helpful information to enhance overall customer satisfaction
- Take ownership of customer concerns and resolve straightforward issues efficiently
- Apply practical de‑escalation techniques to manage challenging situations with confidence and empathy
- Represent the brand professionally by responding to Google Reviews and customer feedback
- Turn positive experiences into strong customer relationships through thoughtful engagement
- Maintain accurate and timely records of all interactions in the CRM system
What Makes You a Good Fit
- Minimum SPM or equivalent (Diploma in related field is a plus)
- 0–2 ye...