Job Description
Hey, we are Accountable!
With our app, we make the lives of self-employed people a lot easier by making their tax hassles simple and stress-free. Our team is booming and we are looking for an enthusiastic Junior Customer Success Officer to join us in making this mission a reality.
Tasks
Operations (80% of your time)
- As a Junior Customer Success Officer (Tax Coach), you are the first help for tax questions. Via chat, email, phone or video call, you assist our users.
- You support the community with demos, webinars and drafting FAQs.
- You act as a bridge between self-employed users and our product team, both for passing on new ideas and resolving issues.
Projects (20% of your time)
- You devise strategies to retain and persuade users to subscribe and submit taxes with us.
- You contribute to improving our UX and work closely with the marketing team.
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