Job Description
CallForce is an award- winning BPO service provider of innovative customised contact centre solutions from South African to the global market. We are seeking a motivated and dedicated Junior Dialler Administrator to join our team in Cape Town.
Key Responsibilities:
- Manage and maintain the dialler to maximize campaign performance.
- Collaborate and report to the operations manager to ensure optimal campaign execution.
- Maintain and optimize calling lists, ensuring efficiency and compliance.
- Monitor dialler performance and adopt real-time adjustments to achieve campaign objectives.
- Generate daily, weekly, and monthly reports using Dialler specific Data.
- Assist in troubleshooting and resolving any dialer-related issues.
Qualifications and Requirements:
Previous experience working in a contact centre environment.
Knowledge of IT/Dialer sys...