Job Description
Junior IT Support Engineer
We are seeking a dynamic and motivated individual to join our team as a Junior IT Support Engineer. The ideal candidate will have a passion for technology, excellent problem-solving skills, and a desire to learn and adapt in a fast-paced environment. The Junior IT Support Engineer is a pivotal technical role encompassing various aspects of IT Support & Infrastructure. This position demands foundational knowledge across multiple IT domains to deliver efficient support solutions, ensuring optimal end-user productivity.
Key Responsibilities:
- Provide technical support to end-users via phone, email, or in-person, troubleshooting hardware, software, and network issues.
- Install, troubleshoot, and maintain hardware including laptops, desktops, printers, VOIP devices, and networking equipment (both wired and wireless).
- Diagnose and resolve faults logged on the company's helpdesk system, escalating to t...