Job Description
Key purpose:
The purpose of this role is to maintain application systems that are beyond the development stage and arerunning in the daily operations of the business. Incumbents who participate in the development of the systemmay remain after completion to help maintain / update the system.
Duties and responsibilities: Prioritise and diagnose incidents within the relevant area according to agreed procedures. Own incident until resolved - document and close resolved incidents according to the agreedprocedures and tools. Investigate causes of incidents and seek resolution within diverse but standardised precedentsand procedures by applying operational knowledge and learnings. Escalate unresolved or complex incidents to the appropriate teams. Provide effective feedback to stakeholders - both written and verbal communication. Create a repository of internal learnings and external knowledge (update the WIKI) Continuously look a...