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Full-Time Opportunity: This is a permanent, full-time position with a competitive package and real career growth potential.
Job Description
Responsibilities
- Providing IT support across one or more schools, diagnosing and resolving common technical issues
- Managing and progressing support tickets in line with SLAs
- Maintaining clear communication with users throughout issue resolution
- Supporting devices including Windows, macOS and ChromeOS, troubleshooting basic network and connectivity issues
- Supporting classroom technology and AV equipment
- Assisting with device rollouts, upgrades, and IT projects
- A strong interest in IT and a desire to build a career in technical support
- Basic understanding of IT systems and troubleshooting
- Good communication and customer service skills
- Ability to manage workload and prioritise tasks
- A proactive and willing-to-learn attitude
Knowledge & Skills
- Understanding of IT support in a multi-user environment
- Knowledge of data protection and information se...