Job Description
Red Ember Recruitment is recruiting for a Junior IT Technician for our client in Johannesburg. Requirements Take responsibility for the smooth running of all staff desktops, phones , and other hardware for example laptops, teleconference facilities etc for all users to ensure efficiency and maximise productivity of internal staff for a 24-hour business. Installation/configuration of software including email, antivirus or any third-party applications requested by the customer Provide support for any IT related issue as direct by management Maintain/Upgrade/Troubleshoot all customer hardware including PCs and peripherals, network devices or other devices requested by Manager Liaise with external suppliers/vendors for the repair of equipment/software under warranty or maintenance contract Take ownership of incidents and professionally manage them through to resolution Ensure all incidents, issues and changes are recorded by users Manage incidents, problems and Provide hands on support for...