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Full-Time Opportunity: This is a permanent, full-time position with a competitive package and real career growth potential.
Job Description
Key Responsibilities
- Respond to customer inquiries via email, phone, and chat in a professional and timely manner.
- Assist customers with product features, order issues, and technical troubleshooting.
- Escalate complex issues to the appropriate team when needed.
- Ensure a high level of customer satisfaction by providing personalized support.
- Maintain accurate records of customer interactions in our CRM system.
Requirements
- Native or fluent in Italian (C2 level).
- Strong communication skills in English (minimum B2 level).
- No prior experience required – entry-level candidates are welcome!
- Positive attitude and willingness to learn.
- Ability to work on-site in Lisbon.
What We Offer
- Competitive base salary.
- Comprehensive benefits package, including private health insuran...