Job Description
ABOUT THIS ROLE
Are you a customer-focused IT professional with strong troubleshooting skills and a passion for delivering exceptional technical support?
Our client is looking for a proactive IT Support person to join their growing team in Durban North. This role is ideal for a junior to mid-level technician who enjoys solving technical challenges, working directly with clients, and providing both remote and onsite support across a variety of business environments.
You will play a key role in ensuring clients receive responsive, professional service while helping to maintain and improve their IT infrastructure.
WHAT YOU WILL DO
- Respond to and resolve support requests logged by clients
- Provide both remote and onsite technical support
- Troubleshoot hardware, software, networking, and connectivity issues
- Keep clients and management updated throughout the support process
- Deliver exceptional customer servic...