Job Description
Job Description
We are looking for a motivated and service-oriented Service Desk Engineer to join our multilingual team based in Barcelona, acting as the first point of contact for IT support and supporting a diverse community of users across Europe. In this role, you will help ensure the smooth day-to-day operation of our laboratories, offices, and VIP users across more than 500 sites.
Working in a collaborative and international environment, you will play a key role in delivering high-quality support and maintaining a positive user experience. You will also contribute to continuous improvement by sharing knowledge, identifying recurring issues, and supporting the development of internal processes and documentation.
Key Responsibilities:
• Provide first-line IT support to end users across Europe, ensuring timely and effective resolution of issues.
• Troubleshoot and resolve technical proble...