Job Description
Junior Operations Coordinator
Entry-Level Telecoms Support Role
Contract Personnel are seeking a motivated and customer-focused individual to join the operations team of a leading IT company as a Junior Operations Coordinator. This entry-level role is an excellent opportunity for someone starting a career in telecommunications, with full training and ongoing support provided.
Key Responsibilities
Serve as the first point of contact for customers reporting phone, broadband, and Wi-Fi issues
Log and manage customer faults accurately
Provide basic troubleshooting support via phone, email, and service systems
Escalate complex issues to internal teams or suppliers when required
Keep customers updated on fault progress in a professional and timely manner
Support the operations team with service checks, diagnostics, and administrative tasks
Desired Skills & Attributes
Strong communication and customer service skills
Organised with go...
Entry-Level Telecoms Support Role
Contract Personnel are seeking a motivated and customer-focused individual to join the operations team of a leading IT company as a Junior Operations Coordinator. This entry-level role is an excellent opportunity for someone starting a career in telecommunications, with full training and ongoing support provided.
Key Responsibilities
Serve as the first point of contact for customers reporting phone, broadband, and Wi-Fi issues
Log and manage customer faults accurately
Provide basic troubleshooting support via phone, email, and service systems
Escalate complex issues to internal teams or suppliers when required
Keep customers updated on fault progress in a professional and timely manner
Support the operations team with service checks, diagnostics, and administrative tasks
Desired Skills & Attributes
Strong communication and customer service skills
Organised with go...