💼 Full-Time Position

Junior Operations Coordinator

🏢
Contract Personnel Limited
📍 Norwich, England, United Kingdom
📍
Location
Norwich, United Kingdom
📅
Posted
June 04, 2026
⏰
Type
Full-Time
🎯

Full-Time Opportunity: This is a permanent, full-time position with a competitive package and real career growth potential.

Job Description

Junior Operations Coordinator

Entry-Level Telecoms Support Role


Contract Personnel are seeking a motivated and customer-focused individual to join the operations team of a leading IT company as a Junior Operations Coordinator. This entry-level role is an excellent opportunity for someone starting a career in telecommunications, with full training and ongoing support provided.


Key Responsibilities

  • Serve as the first point of contact for customers reporting phone, broadband, and Wi-Fi issues

  • Log and manage customer faults accurately

  • Provide basic troubleshooting support via phone, email, and service systems

  • Escalate complex issues to internal teams or suppliers when required

  • Keep customers updated on fault progress in a professional and timely manner

  • Support the operations team with service checks, diagnostics, and administrative tasks

    • Desired Skills & Attribut...