Job Description
SUMMARY:
- POSITION INFO:
Duties & Responsibilities
- Act as the first point of contact for clients, providing guidance and support to resolve queries raised.
- Provide high-quality, timely support to clients by diagnosing and resolving technical queries.
- Escalate complex technical issues to the appropriate internal teams and follow up on the resolution process.
- Develop a deep understanding of the company to provide accurate information.
- Process compliance to ensure first-time-right delivery of requests received.
- Data analysis
- Data Modelling skills
- Communicate effectively with both technical and non-technical stakeholders
- Excellent communication and collaboration abilities, thriving in a team-oriented environment.
- Ability to thrive in a fast-paced environment, delivering high-quality resul...