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Full-Time Opportunity: This is a permanent, full-time position with a competitive package and real career growth potential.
Job Description
- Respond to user requests via phone, email, or ticketing system.
- Troubleshoot issues related to servers, desktops, laptops, printers, and peripherals.
- Assist with OS installation and configuration (Windows/macOS).
2. User Assistance
- Provide guidance on software usage and basic IT policies.
- Escalate unresolved issues to senior engineers or specialized teams.
3. System Maintenance
- Perform routine checks on hardware and software.
- Apply patches and updates under supervision.
4. Network & Connectivity
- Assist in diagnosing basic network connectivity issues.
- Support VPN and remote access setup.
5. Documentation
- Maintain accurate records of support requests and resolutions.
- Update knowledge base articles for common issues.
- Work closely with senior engineers and IT teams on projects.
- Participate in deplo...