Job Description
**Global Customer Support - Intern | Pune | 12 Months Internship |**
This role is part of the Global Customer Support Team, responsible for providing Level 1 support to clients on the Cornerstone OnDemand products. Junior Support Specialist works via telephone and electronic communication (CRM) with clients to acknowledge, analyse, and resolve application software related questions and troubleshoot issues encountered in applications. This position requires an individual, who can passionately and patiently educate our clients on, how our product is designed to work, and has problem solving skills, eagerness to learn and customer centric mindset.
**In this role you will…**
+ Consistently deliver positive customer experience reflected over Customer Satisfaction metrics (CSAT).
+ Continuous adherence with Cornerstone OnDemand support process to achieve Customer SLAs.
+ Time-bound and superior customer communication over CRM (salesforce), Phone and Email.
This role is part of the Global Customer Support Team, responsible for providing Level 1 support to clients on the Cornerstone OnDemand products. Junior Support Specialist works via telephone and electronic communication (CRM) with clients to acknowledge, analyse, and resolve application software related questions and troubleshoot issues encountered in applications. This position requires an individual, who can passionately and patiently educate our clients on, how our product is designed to work, and has problem solving skills, eagerness to learn and customer centric mindset.
**In this role you will…**
+ Consistently deliver positive customer experience reflected over Customer Satisfaction metrics (CSAT).
+ Continuous adherence with Cornerstone OnDemand support process to achieve Customer SLAs.
+ Time-bound and superior customer communication over CRM (salesforce), Phone and Email.