Job Description
Purpose of Role
To provide technical assistance to end-users by resolving basic hardware and software issues, contributing to the overall efficiency of the IT support services. To maintain and administer IT systems, ensuring end-users have access to Information Systems on a day-to-day basis.
Role Context
Process and Technology
- Maintain various back-office IT systems and servers, enabling high availability and security of the Tharisa Minerals (TM) business applications.
- Contribute to the improvement of support processes and procedures to enable prompt Service Desk support delivery.
Reporting
- Create and submit daily and weekly productivity reports to provide superior with a view of customer service response times.
- Retrieve server data to create reports, submitting to superior as required.
Resource Management
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