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Full-Time Opportunity: This is a permanent, full-time position with a competitive package and real career growth potential.
Job Description
Key responsibilities
- Manage intake and registration processes, ensuring client records are created within 15 minutes of arrival.
- Conduct triage and assign clients to appropriate pathways (legal advice, representation, mediation, or referral).
- Coordinate with lawyers, mediators, paralegals, and field officers to ensure timely services.
- Monitor compliance with Service Level Agreements (SLAs) for legal advice, representation, mediation, and referrals.
- Supervise data entry, KPI tracking, and reporting to the Program Delivery Specialist.
- Lead weekly stand‑ups, monthly dashboard reviews, and quarterly service audits.
- Oversee safeguarding, complaints management, and adherence to privacy standards.
- Represent the hub in governance and visibility activities.
Requirements
- Master’s degree in law, public administration, social sciences, or related field.
- 5+ years of ...