Job Description
Job Description
POSITION SUMMARY :
To manage and support assigned key accounts by delivering responsive customer service, coordinating order fulfilment, and working closely with internal teams to meet customer expectations and strengthen long-term relationships.
MAIN DUTIES AND RESPONSIBILITIES TO BE ACCOMPLISHED :
Key Account & Customer Service Management
• Serve as the primary contact for assigned key accounts, ensuring prompt and professional responses to customer enquiries and requests
• Build strong working relationships with customers by understanding their business needs, priorities, and service expectations
• Handle customer concerns, complaints, and service issues with urgency, working across teams to achieve timely resolution
• Provide accurate updates on order status, delivery schedules, and any supply constraints to maintain customer confidence
• Support customer retention and sa...