Job Description
We are looking for a relationship-driven and commercially minded Key Account Manager to strengthen client partnerships, drive business retention, and unlock growth opportunities across our key accounts. This role is perfect for someone who enjoys building long-term client relationships, identifying business opportunities, and becoming a trusted advisor to clients.
Key Responsibilities:
- Become the main point of contact for key clients and maintain strong long-term relationships
- Manage client communications, updates, reports, invoicing, and issue resolution
- Drive client retention through renewals, upselling, and cross-selling opportunities
- Participate in tenders and support new business opportunities
- Gather market insights, client feedback, and competitor intelligence to support business growth
- Collaborate closely with Operations, Sales, Marketing, and Finance teams to ensure smooth pr...