Job Description
Role Overview
We are seeking a dedicated Key Account Manager to oversee and manage end-to-end service delivery for a key client account. This role is responsible for ensuring seamless operations, maintaining exceptional service standards, and driving overall client satisfaction. The ideal candidate will serve as the primary liaison between the client and internal teams, ensuring alignment, efficiency, and consistent delivery excellence.
Job Title: Key Account Manager
Experience Required: 6+ years
Location: Lahore/Islamabad
Shift Timings: 5 PM - 2 AM PKT
Key Responsibilities
- Act as the primary point of contact for the client on all service delivery matters
- Oversee and manage deployed resources, ensuring optimal performance, efficiency, and engagement
- Ensure consistent and high-quality service delivery in line with agreed SLAs and KPIs
- Build, nurture, and strengthen l...