Job Description
The Key Accounts Manager will lead and develop a team of Key Accounts Specialists. This role is responsible for strengthening relationships with high-value clients, creating and executing programs to increase purchase orders, and driving long-term growth across key accounts. It combines leadership, strategic planning, and direct client engagement to ensure exceptional service and sustainable revenue growth.
- Supervise, mentor, and develop Key Accounts Specialists to ensure effective client management
- Set performance targets and KPIs for the team and monitor progress regularly
- Facilitate collaboration, coaching, and continuous improvement within the team
- Build and maintain strong, long-term relationships with major clients
- Understand clients’ business goals and challenges to offer tailored solutions
- Act as the escalation point for client concerns or issues, ensuring swift resolution
- Identify opportunities to ...