Job Description
Job Title: Key Account Manager (KAM) - Manpower industry experience is must
Location: Gurgaon
Company: Innovision Limited
Role Summary
Innovision Limited is hiring a Key Account Manager to manage key client accounts, ensure high-quality service delivery, drive contract renewals, and coordinate with internal teams across Security, Facility Management, and Manpower Outsourcing services.
Key Responsibilities
1. Client Relationship Management
- Maintain strong client relationships with 90%+ satisfaction.
- Resolve escalations within 48 hours.
- Conduct regular meetings and feedback reviews.
2. Contract Renewal & Retention
- Achieve 95%+ contract renewal rate.
- Maintain quarterly client retention of 90%.
- Identify upselling/cross-selling opportunities.