Job Description
Responsibilities
- Serve as the main point of contact in all matters related to client concerns and needs
- Build and strengthen client relationships to achieve long-term partnerships, connecting with key business executives and stakeholders
- Maintain accurate client records, keeping track of any contract updates and renewals
- Liaise and work between customers and cross-functional internal teams to ensure the timely and successful delivery of our solutions according to customer needs
- Develop a thorough understanding of our products and service offerings to better upsell and cross-sell to clients
- Stay on top of accounts, making sure customers receive services that are within their budget and meet their needs
- Collaborate and meet regularly with internal team members to discuss progress and find new ways to improve business and to facilitate customer need fulfilment
- Generate pr...