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Full-Time Opportunity: This is a permanent, full-time position with a competitive package and real career growth potential.
Job Description
Job Description
Performance Monitoring and Analysis
- Develop and track KPIs to assess the performance of service providers.
- Analyze performance data to identify trends, issues, and opportunities for improvement.
- Prepare regular performance reports and presentations for internal stakeholders.
KPI Implementation and Management
- Collaborate with service providers to define and agree on performance metrics.
- Implement a KPI and penalty system to ensure accountability and service quality.
- Conduct regular performance reviews and meetings with service providers to discuss outcomes and areas for improvement.
Relationship Management
- Build and maintain strong relationships with the service providers.
- Address service provider concerns and feedback related to performance metrics.
- Facilitate communication between service providers and internal team...