Job Description
Job Title: Key Account Quality Control Specialist
Key Responsibilities:
· Oversee quality assurance processes for key accounts, ensuring all service standards are met.
· Develop and implement quality assurance policies and procedures tailored to key account requirements.
· Collaborate with account managers to identify areas for improvement and enhance client satisfaction.
· Conduct regular audits and inspections to assess compliance with established quality standards.
· Analyze customer feedback and performance data to identify trends and drive continuous improvement initiatives.
· Provide training and support to team members on quality assurance best practices.
· Work closely with cross-functional teams to address quality issues and develop corrective action plans.
· Prepare detailed reports on quality performance for management review.
· Act as the primary contact for quality-relate...