Job Description
Job Discription:
Firstgroup is customer led and service driven. A Key Account Manager is responsible for managing key accounts, acquiring a thorough understanding of key client needs and requirements, expanding the relationships with existing clients by continuously proposing solutions that meet their objectives.
Responsibilities:
Implementation of Client Portfolio:
- Understanding the requirement (Services|Protocols)
- Documentation of agreed processes (Agreement|Client Detail Form)
- Systems (Creation of Dreamtec node|Creation of Accumatica Account)
- Telephony (creation of Smart Access Number|Trigger Number|IVR Recording, Scripting)
- Data (Linking of client data to Dreamtec| Business Rules|Testing)
- Rates (Documented, Implemention on Dreamtec|Tested)
- Training (Contact Centre Agents)
- Understanding of Bluespec, Firstassist, Towing and...