Job Description
Kinetic provides high-speed broadband Internet, phone service, and Digital TV packages to residential customers as well as products and services for small, medium, and large businesses, and government agencies. www.GoKinetic.com
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**About This Role:**
This position is responsible for providing support to Kinetic field technicians, customer care centers, and facility provisioning groups with new customer installs, assignment of facilities, order modifications or cancellations, service delivery troubleshooting, and proper record keeping of customers service records. **_***This position can be filled remotely anywhere within the country.***_**
**What You'll Do:**
+ Handle inbound calls from Kinetic technicians in a call center environment
+ Access and update customer facility records
+ Handle two chat session interactions simultaneously
+...
**_________________________________________________________**
**About This Role:**
This position is responsible for providing support to Kinetic field technicians, customer care centers, and facility provisioning groups with new customer installs, assignment of facilities, order modifications or cancellations, service delivery troubleshooting, and proper record keeping of customers service records. **_***This position can be filled remotely anywhere within the country.***_**
**What You'll Do:**
+ Handle inbound calls from Kinetic technicians in a call center environment
+ Access and update customer facility records
+ Handle two chat session interactions simultaneously
+...