Job Description
The Opportunity
Are you a natural leader with a passion for delivering exceptional customer experiences and crafting high-quality beverages? At Knoops, we are dedicated to offering expertly crafted hot chocolates, coffees, and teas in an inviting environment that celebrates quality and customer delight. We’re looking for an energetic and motivated Team Leader to guide, inspire, and support our dynamic café team.
Key Responsibilities
- Lead Daily Operations: Oversee the smooth running of the café, ensuring excellent customer service, efficient workflow, and adherence to high-quality standards.
- Inspire & Motivate the Team: Act as a role model, fostering a positive and collaborative work culture where everyone thrives and contributes to success.
- Training & Development: Support the onboarding and continuous training of baristas to uphold Knoops’ high beverage preparation and customer service standards.
- Customer Engagement: Be the...