Job Description
Company Description
Come join us and make a difference in the world!
Discover more at www.necsws.com
NO AGENCIES PLEASE
Job Description
At a strategic level the Knowledge analyst will follow and adhere to the Customer Service Centre (CSC) Knowledge Management Process
The overall role includes:
- Continually improving the Knowledge Management processes.
- Ensuring that Knowledge articles within the Knowledge Base(s) are reviewed for relevance and accuracy.
- Promoting the effective use of documentation and the Knowledge Base within the business.
Main Responsibilities
Day-to-Day Operation:
The Knowledge Analyst will
- Manage and review the progression of Knowledge Articles in accordance with the CSC Knowledge Management processes.
- Develop, co-ordinate and promote the effective functioning of Knowled...