Job Description
Job Description
Mission
The Knowledge Base Administrator is a dedicated specialist embedded within the CRC operation, designed to complement and strengthen customer team — not to replace or overlap. This role acts as the connective tissue between the client, CRC agents, and trainers, ensuring that the right information reaches the right people at the right time both from agents to customer and from customer to agents.
Rather than replace customer team, this position will be a bridge with the operations, supporting on admin task, communication, translations and providing feedback to customer team.
Key Responsibilities
- Create, organize and maintain the centralized knowledge repository complementing and strengthening customer team
- Bridge information flow between customer, CRC agents, and trainers
- Ensure complex procedures and service updates are accessible and easy to understand for ag...