Job Description
As a KONE Business Service Agent, you will partner with Key Account Managers to manage customer accounts and ensure invoices are submitted accurately, timely, and according to KONE collection compliance.
Essential Functions:
Manage all aspects of invoicing in an efficient and effective manner and in accordance with business/customer/legal laws, policies, procedures, and contractual requirements.
Own production and submission of key and non-key account invoices to the customer.
Coordinate with branches and account managers to ensure that all requirements are met for invoicing all accounts.
As subject matter expert (SME) for service billing process, will be responsible for maintaining billing documents for all general and assigned customer-specific accounts.
Assist with A/R account reconciliation for assigned key accounts. Problem solving and investigation for invoice questions and concerns from ...