Job Description
About the Company and Opportunity
At Konnect Insights, we are dedicated to transforming customer experience management through
our cutting-edge omnichannel platform powered by social listening, analytics, and reporting.
Role Overview
We are looking for a Customer Success Associate / Senior Customer Success Associate to play a critical
role in delivering a high-quality customer experience across our customer base. This role focuses on
customer satisfaction, issue resolution, product adoption, and account health, ensuring customers
consistently derive value from our platform.
You will work closely with customers and internal teams—including Engineering, and the Growth CS team—
to ensure seamless onboarding, effective usage, and timely resolution of concerns...