Job Description
The Key Account Representative manages relationships with strategic and key customers across the region, acting as the Single Point of Contact (SPOC) for order-to-delivery execution. The role ensures high service levels by coordinating with internal teams, managing account-specific requirements, and ensuring compliance with contractual agreements while driving strong customer relationships.
What You’ll Do
- Relationship & Order Management: handle key account orders and delivery planning with accuracy and timeliness; ensure adherence to customer-specific procedures and service-level agreements.
- Internal Coordination & Forecast Alignment: collaborate with Key Account Managers and Demand Planners to ensure alignment; monitor orders against forecasts and proactively elevate deviations.
- Issue Resolution & Claim Handling: manage logistics‑, billing‑, and return‑related claims; provide transparent and timely feedback and resolutions to customers...