Job Description
About the Role
At COMO Lifestyle, we believe exceptional experiences start with exceptional people. We are seeking a passionate Learning & Development professional who can uplift service excellence across our lifestyle concepts. This role designs and delivers impactful training that strengthens our brand promise and elevates guest experience.
Key Responsibilities:
Learning & Development
- Design and implement holistic training programs covering service culture, guest engagement, product knowledge, safety & hygiene, and operational SOPs.
- Facilitate engaging classroom, experiential, and on-the-job training sessions for staff at all levels.
- Conduct training needs analysis using guest insights, audits, and operational performance trends.
- Develop digital learning modules, training guides, and blended-learning tools to support continuous development.