💼 Full-Time Position

L1 Application Support – Functional Support (SMS Applications)

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IDBI Intech
📍 CBD Belapur, Maharashtra, India
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Location
CBD Belapur, India
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Posted
June 03, 2026
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Type
Full-Time
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Full-Time Opportunity: This is a permanent, full-time position with a competitive package and real career growth potential.

Job Description

We are looking for a L1 Functional Support professional to provide application support for SMS-based applications. The role involves functional and non-functional testing, monitoring application transactions, bug tracking, incident resolution, and stakeholder coordination. The candidate will also assist in MIS reporting, reconciliation activities, and change management support.

Key Responsibilities:
  • Provide Level 1 application support for SMS-based applications.
  • Monitor SMS transaction flows and application performance to ensure system availability and stability.
  • Track system health and identify potential issues proactively.
  • Provide end-user support and address operational queries.
Incident & Issue Management
  • Log, track, and resolve incidents and service requests within defined SLA timelines.
  • Perform bug identification, tracking, and follow-up for fixes.
  • Conduct root cause analysis (R...