Job Description
Job Summary
• The successful candidate will join our team as a Support Engineer for L1 Applications in the IT Department.
• (S)He will report to the Applications Supervisor and will be responsible for providing fast and useful first line technical assistance on all AirtelTigo applications and Service desk tools.
• L1 Applications Support Engineer will work closely with other support engineers and other members of the IT team to ensure that our applications are running smoothly.
Key Responsibilities
• You will be running Shift: 24X7 (Morning, Afternoon & Night shifts)
• Collect customer requests and data.
• Attend to customer phone calls.
• Respond to user emails and social media messages (WhatsApp)
• Primary responsibility for management of all tickets in IT help desk tool.
• Incident, service desk and Problem notification to users
• Conduct basic troubleshooting using questionnai...