Job Description
About NCR VOYIX
NCR Voyix Corporation (NYSE: VYX) is a global platform-powered leader in unified commerce for shopping and dining. Combining a flexible, intelligent platform with end-to-end payments capabilities and services developed through its deep industry experience, NCR Voyix empowers retailers and restaurants to accelerate new possibilities for their operations, experiences and business outcomes. NCR Voyix is headquartered in Atlanta, Georgia, and serves customers in more than 35 countries worldwide.
The L1 Help Desk Representative works in a high-volume service desk environment, serving as the first point of contact for customers and internal users. This role focuses on delivering timely first-line technical support, accurate incident logging, and excellent customer service while ensuring adherence to established Service Level Agreements (SLAs) for supported products and services.
Key Responsibilities:
• Act as the first point of ...