Job Description
Job Summary
Provide IT support and maintenance for hardware, software, servers, and network infrastructure, ensuring system reliability and security. Assist with implementations, user training, and participate in standby support outside normal hours.
Responsibilities- Troubleshoot and resolve hardware, software, system, server, and network infrastructure issues to maintain operational stability
- Perform routine IT operations including system monitoring, patching, backups, health checks, and tape rotation in data centres
- Support and maintain servers, network devices, firewalls, and security systems, including administering basic Cisco routers, switches, and firewalls
- Assist with system implementations, upgrades, and create/update documentation such as Method of Procedures (MOPs)
- Provide user support, training, and guidance on IT systems and best practices to enhance user competence
- Participate in rotational...