💼 Full-Time Position

L1 Production support

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HELIUS TECHNOLOGIES PTE. LTD.
📍 singapore, singapore, Singapore
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Location
singapore, Singapore
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Posted
May 23, 2026
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Type
Full-Time
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Full-Time Opportunity: This is a permanent, full-time position with a competitive package and real career growth potential.

Job Description

The L1 Production Support Analyst is responsible for providing first‑line technical support for production systems, applications, and infrastructure. This role ensures smooth day‑to‑day operations by monitoring systems, responding to incidents, and escalating issues when necessary.

Key Responsibilities

  • Incident Management : Monitor production systems, respond to alerts, and log incidents in the ticketing system.

  • Troubleshooting : Perform initial diagnosis of application, server, or network issues; resolve common problems or elevate to L2/L3 teams.

  • Monitoring & Reporting : Use tools (e.g., ServiceNow, Zabbix, Nagios, Splunk) to track system health, performance, and availability.

  • User Support : Provide assistance to end‑users, ensuring timely resolution of queries and issues.

  • Documentation : Maintain accurate records of incidents, resolutions, and escalation ste...