Job Description
Were Hiring: Dispatch Coordinator Philippines About Excis: Excis is a global IT support leader driven by innovation and collaboration. Were seeking a dedicated Dispatch Coordinator to manage high-volume helpdesk requests, ensure SLA compliance, and drive efficient ticket resolution for our Philippines operations. Join a supportive, family-like environment where your contributions are valued and your work is rewarding! Our Reach: Clients in 190+ countries 6,000+ Engineers 200+ Enterprise Clients Requirements Key Responsibilities: Quickly respond to, open, and own helpdesk tickets/requests; monitor and update daily, ensuring effective resolution. Manage request delivery on a first-in, first-out basis according to priority, ensuring SLA compliance. Update request statuses in ticketing software. Coordinate with in-house and third-party vendors to complete tasks within agreed timelines and costs. Assist SDMs, Project Coordinators, and Team Leads to ensure customer satisfaction. Secure comp...