Job Description
Technology – L1 Support EngineerLocation – Mechelen - BelgiumWe are looking for a motivated and customer-oriented IT L1 Support Technician to join our dynamic IT team in Mechelen. As the first point of contact for our users, you will play a vital role in delivering prompt and effective technical assistance, ensuring seamless IT operations and a positive user experience. Your responsibilities will include triaging, diagnosing, and resolving basic to moderately complex hardware, software, and network issues, while escalating more complex problems to higher-level support as needed.Required- 2+ years experience providing onsite support in an enterprise environment.- Serve as the first point of contact for IT support requests via phone, email, and ticketing system.- Respond to service desk requests and fulfil them promptly.- Ability to complete tasks within agreed upon Service Level Agreement or Key Measure requirements.- Log, categorize, and prioritize support requests accurately and effic...